Shipping Policy | LadyMady – DHL Worldwide Delivery

At LadyMady, we are committed to delivering your handmade bags safely and on time. All of our shipments are exclusively handled through DHL Express, ensuring fast, reliable, and trackable delivery to your doorstep.

Handling & Processing Time

  • All orders require a handling time of 3-5 business days before shipment.
  • After handling, orders are processed and dispatched immediately through DHL.
  • Since our products are handmade in limited batches, during high-demand periods processing may take slightly longer.

Shipping Carrier

  • DHL Express is our official and only shipping partner.
  • Every order will include a tracking number, provided via email once your package is dispatched.
  • DHL ensures door-to-door delivery with international shipping coverage.

Estimated Delivery Times

  • USA & Canada: 5–8 business days
  • Europe: 5–8 business days
  • Middle East & Asia-Pacific: 4–7 business days

(Delivery times are estimates and may vary due to customs delays or local courier conditions in your country.)

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order weight.
  • Occasionally, we may offer free shipping promotions—please check our homepage banners or newsletters for updates.

Customs & Duties

  • International orders may be subject to customs duties, import taxes, or fees, which are determined by your country’s customs office.
  • These charges are not included in our product or shipping costs, and customers are responsible for paying them upon delivery.

Order Tracking

  • Once shipped, you will receive a DHL tracking link via email.
  • You can track your package at any time on the official DHL website.

Delayed or Lost Packages

  • LadyMady is not responsible for shipping delays caused by customs, natural events, or DHL operational delays.
  • If your package is significantly delayed or lost, we will assist you in contacting DHL to resolve the issue.

Contact Us

If you have any questions about your order or shipment, please contact us at:
📧 ladymady.official@gmail.com